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Smell Gas? 0800 111 999

Get Connected

Are you a home owner or business owner and want to get connected to Gas? We'd love to help. Wales & West Utilities connects thousands of domestic and commercial customers to gas every year.

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Gas Emergencies

Smell Gas? Here's all the information you need for dealing with a gas emergency including our gas emergencies number 0800 111 999. Our 'Smell Gas?' initiative warns of the dangers of leaking gas, how to stay safe and who to call for help.

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Gas Pipe Upgrades

Having to maintain more than 35,000 kilometres of pipe means we are often future-proofing. This involves replacing piping with materials which are able to prevent further gas leaks and disruptions. Find out more.

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Dial before you DIG

Planning on building on your property or undertaking construction? Find out where our pipes are and why you should Dial Before You Dig. Our gas pipe locator is a vital tool for any domestic or commercial customers.

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Priority Customers

Supporting you when you need it most. Working closely with a network of partner organisations, we are committed to supporting those most vulnerable in society. Working together we offer a range of practical help and guidance on a range of energy issues impacting our customers and communities.

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Land Remediation

We look after the pipes that keep the gas flowing to heat homes and businesses across Wales and south west England. We are also responsible for managing the legacy of the gas industry including old gasworks sites across our network.

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