We're currently experiencing issues with our phonelines. If you smell gas, call 0800 111 999 immediately.
What's happening in your area
We try and provide the safest and strongest pipe network to cause less disruption in the future. Part of the future proofing of our infrastructure is to replace old metal piping with stronger, safer plastic pipes that will last for generations to come. In 2002 we began an ambitious 30-year plan to replace the majority of gas piping around Wales and the south west. Unfortunately, to do this work we do have to dig up a lot of roads. Sorry about that! We don't like traffic jams any more than you do, but it will be worth it in the long run: building a more reliable pipe network now means fewer gas leaks and less disruption in the future.
Gas roadworks in your area
Have a look at our roadworks.org map, type in your postcode and see what is happening near you that might slow you down. The map has improved links to our gas works live working times, information on works from other utilities, and the option for you to leave feedback.
If you have any questions about any essential work we are doing near you please call customer services on 0800 912 2999 or to register a complaint please call 0800 294 6645. (We are only responsible for the gas network in our area and cannot represent the other utilities other than sharing common information through roadworks.org).
We serve a population of more than 7.5 million people who rely on us to deliver gas, to heat their homes and power their businesses, across Wales and the south west of England. Our dedicated team manages a network of over 35,000 kilometres of gas pipes to make sure we continue to provide a safe and reliable gas supply 24 hours a day, seven days a week.
We know how important it is to listen to the views of everyone involved, and their input has been at the heart of our business planning since we were established back in 2005.
By working in partnership with all our stakeholders (anyone involved in or affected by the business) and making sure we engage them in a way that links with our ambition, priorities and values, we have been able to develop a strategy that clearly improves business performance. You can read more information about this in our annual stakeholder report.
However, we know how frustrating it can be to be delayed on your daily commute, so we do our best to let you know where we are working are happening in your area and when. We'd also like keep you up to date with any community work that we might be doing near you.