Priority Customers

Supporting you when you need it most.

Working closely with a network of partner organisations, we are committed to supporting those most vulnerable in society. Working together we offer a range of practical help and guidance on a range of energy issues impacting our customers and communities.

You can find out more about the support we offer by clicking on the options below - or by contacting our priority customer team on freephone 0800 912 29 99.

Priority service register

This register helps us and other utilities companies to make sure we really look after those who need it most.
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Supporting you

Helping people live safely and independently in their own home when they need it most, while giving their family or carers peace of mind.
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Our partners

We've joined with reputable organisations who can offer free support and advice about debt, energy bills, energy efficiency & safety.
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Energy & Water Saving Advice

We’ve teamed up with National Grid & Bristol Water to help people save money on their utility bills & minimise their environmental footprint.
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Warm home assistance

We’re working with Warm Wales/Warm West to help more people enjoy warm, energy-efficient homes across Wales & South West England.
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We have £7m to spend on projects to support consumers in vulnerable situations or raise the awareness of the dangers of carbon monoxide.