Reports & Policies
From finding new ways to support the most vulnerable in our communities, to listening to our customers views on decarbonisation and the UKs transition to Net Zero, we're working hard to deliver for the communities that rely on us day in day out. On this page you can read our latest reports, research and strategies
- Our Presentations (Opens accordion panel)
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Consumer Insight (Opens accordion panel)
- Consumer Panel Trial Report April 2021 Download, PDF file, size 803.2KB (Opens in a new window)
- Consumer Priorities Phase 3 Final Report January 2021 Download, PDF file, size 1.3MB (Opens in a new window)
- Engaging with customers in vulnerable situations - a research guide Download, PDF file, size 1.2MB (Opens in a new window)
- Wales & West Utilities Consumer Vulnerability research Phase 1 2018 Download, PDF file, size 2.5MB (Opens in a new window)
- Wales & West Utilities Consumer Vulnerability research One to One interviews Phase 1 2018 Download, PDF file, size 1.3MB (Opens in a new window)
- Wales & West Utilities Consumer Vulnerability research Phase 2 2019 Download, PDF file, size 1.9MB (Opens in a new window)
- Strategies (Opens accordion panel)
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Stakeholder Reports (Opens accordion panel)
- Wales & West Utilities Annual Stakeholder Report 2020-21 Download, PDF file, size 4.9MB (Opens in a new window)
- Critical Friends Panel - feedback report 2021 Download, PDF file, size 673.7KB (Opens in a new window)
- Supporting those most in need - feedback report 2021 Download, PDF file, size 432.6KB (Opens in a new window)
- Supporting the transition to net zero - feedback report 2021 Download, PDF file, size 500.2KB (Opens in a new window)
- Critical Friends Panel - feedback report 2020 Download, PDF file, size 387.2KB (Opens in a new window)
- Wales & West Utiltities Annual Stakeholder Report 2019-20 Download, PDF file, size 5.3MB (Opens in a new window)
- Stakeholder Engagement Incentive Submission 2019-20 Download, PDF file, size 2.9MB (Opens in a new window)
- Stakeholder workshops - feedback report 2019 Download, PDF file, size 985.2KB (Opens in a new window)
- Wales & West Utilities Annual Stakeholder Report 2018-19 Download, PDF file, size 5.1MB (Opens in a new window)
- Stakeholder Engagement Incentive Submission 2018-19 Download, PDF file, size 2.7MB (Opens in a new window)
- Wales & West Utilities Annual Stakeholder Report 2017-2018 Download, PDF file, size 3.6MB (Opens in a new window)
- Wales & West Utilities Stakeholder Report 2016-2017 Download, PDF file, size 4.1MB (Opens in a new window)
- Assessment against AA1000 Stakeholder Engagement Standard Download, PDF file, size 310.2KB (Opens in a new window)