Contact us

Gas Leak - 24hrs

What to do if I smell gas?

If you are a mains gas consumer and you suspect CO poisoning, you should call the National Gas Emergency Service on 0800 111 999

Click here for further information

If you are deaf or hearing impaired and have a Minicom or Textphone, you can call the gas emergency service on 02920 278707.

We'll be with you as soon as possible to make your property safe.

General Enquiries

📧 Write to us

📹 Report an issue

Or scan the QR code below⬇️




New connection or alternation? 

Get a quote by sending us a short video. 

Complaints & Compliments

For more information please read our complaint handling procedure or write to us.

For compliments contact us here.

British Sign Language

If you use BSL you can talk to us through the SignLive service by clicking on the icon below’

Meter Point

Meter Point

Meter Point Reference Number enquires (Operated by Xoserve)

Or click here

Media Enquiries

Media Enquiries

For all media enquiries


Any concerns about our conduct? Let SAFECALL know anonymously


Wales & West Utilities Limited Wales & West House Spooner Close Celtic Springs Coedkernew Newport NP10 8FZ

View on map
Please note

Please note, all calls may be recorded for training and monitoring purposes. 

Send us a message