Gas Emergencies
Smell gas?
If you smell gas call the National Gas Emergency Service on 0800 111 999
Stay Safe in 3 Easy Steps:
Step 1 - Call us immediately on freephone 0800 111 999
- We’re available 24 hours a day, 365 days a year and will send out an engineer to keep you and your property safe.
Step 2 - Open windows and doors
- Open all your windows and doors to ventilate the property/area.
Step 3 - Turn off all your gas appliances
- If possible, switch off the gas at the meter using the Emergency Control Valve (ECV) (unless the meter is in the cellar or basement, in which case don’t go in).
It's important to stay safe until an engineer arrives, so please do not:
- Use any electrical appliances - this includes switching your lights on or off.
- Do not smoke or use naked flames.
- If there’s a smell of gas in the cellar or basement - please wait outside or with a neighbour until an emergency engineer arrives.
What happens next?
Once we have stopped the gas leak, our engineer will explain that any work on appliances (e.g. cookers, boilers or fires) has to be carried out by a Gas Safe Registered engineer.
You can find details of Gas Safe Registered engineers here.
Remember, if you smell gas, call us free on 0800 111 999.
Carbon monoxide (CO)
Carbon monoxide is known as the silent killer because it’s invisible and the only way to detect it is with a carbon monoxide alarm. Carbon monoxide is a toxic gas released when fuels like gas, wood, oil, or coal do not burn properly. This can happen if appliances are incorrectly installed, misused, or poorly maintained.
Check what's happening
Frequently Asked Questions
Please feel free to contact us, but we may be able to answer your questions here