Gas Emergencies

Smell gas? Stay safe in 6 easy steps 

If you smell gas in your home or business, call us free on 0800 111 999

Here's what to do:

Step 1 - Call us immediately

On Freephone 0800 111 999. We’re available 24 hours a day, 365 days a year and will send out an engineer to keep you and your property safe.

Step 2 - Turn off all your gas appliances

And, if possible, switch off the gas at the meter (unless the meter is in the cellar or basement, in which case don’t go in).

Step 3 - Open windows and doors

Open all your windows and doors

Step 4 - Do not use any electrical appliances

This includes switching your lights on or off

Step 5 - Do not smoke

Do not smoke or use naked flames

Step 6 - If there’s a smell of gas in the cellar or basement

Please wait outside or with a neighbour.

What happens next?

Once we have stopped the gas leak, our engineer will explain that any work on appliances (e.g. cookers, boilers or fires) has to be carried out by a Gas Safe Registered engineer.

You can find details of Gas Safe Registered engineers here.

Remember, if you smell gas, call us free on 0800 111 999.