Skip to content
Find out more information regarding our For Investors
Smell Gas? For gas emergency call 0800 111 999
For gas emergency call 0800 111 999 Smell Gas?

Stay safe during the freezing weather

We’re committed to doing all we can to keep you safe and warm, even in the worst weather.

Please only call the national gas emergency number 0800 111 999 if you have a gas emergency, smell gas, have low gas pressure, or suspect the presence of carbon monoxide.

If you have an issue with your gas boiler or any other gas appliance, please call a Gas Safe Registered engineer or your gas supplier.

The gas emergency number cannot help you with boiler or appliance issues.

Please see our number below for more information.

Gas Leak - 24hrs

Smell gas?

Smell gas? call 0800 111 999

Deaf or hearing impaired?

Deaf or hearing impaired? call 02920 278707

Boiler or appliance issues?

Find your energy supplier

If you're not sure who your provider is Ofgem can tell you who your supplier is:

Power cut?

This number will connect you to your distribution network operator

My boiler isn’t working – what should I do?

If your boiler has stopped working in the cold, the chances are you have frozen boiler condensate pipes. To fix this, hold a hot water bottle or heat wrap around the affected pipe. Alternatively, pour hot, but not boiling, water over the frozen end of the pipe.

Condensate pipes are usually on an outside wall near your boiler.

If the boiler then fires up, it should work normally - if it doesn’t, then try again.

If your condensate pipe remains frozen, or the boiler won't fire, please call a Gas Safe Registered engineer or your gas supplier.

Are you eligible for the Priority Services Register?

This is a free service that supports our customers in the event of a major gas outage or power outage, providing welfare in the form meals, drink, warmth and priority updates.

Call us

For Are you eligible for the Priority Services Register? call 0800 912 2999

Check eligibility

Apply for the register