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Priority Services Register

Looking after those who need it most

Did you know that every gas, water and electricity supplier - the companies you pay your bills to, and your electricity distribution network - have what is called a Priority Services Register (PSR)? This register helps us and other utilities to make sure we really look after those who need it most.

Got a question?

Can I join the Priority Services Register?

 

You are eligible if....

  • You are over 60 years old, or have someone living with you who is.

  • You have a child under the age of 5 living with you.

  • Someone chronically ill is living at the property.

  • Someone is disabled, living at the property.

  • Someone with other specific needs is living with you.
Register now

Keep cooking

 

You will be offered alternative cooking & hearing appliances if your supply is interrupted

Safe & Secure

 

You can choose your own password so you know our engineers are genuine.

Easy access

 

Your supplier may be able to move your gas meter if you cannot access it.

Share the bill

 

You can ask your supplier to send their bill to anyone who has agreed to receive it (ie, a family member or carer).

Knock & Wait

 

You can benefit from our "knock & wait" service - our engineers will give you longer to answer the door.

How to register

We will pass your information on to your Electricity Distribution Network Operator (DNO), the company who delivers electricity to your area. They will keep your information on their PSR and where possible share your information with your gas and electricity supplier(s) and your water provider who also keep PSRs. If you are a family member/carer you can register someone on their behalf. This means we can tailor our services to support households who need extra help.

Get started

Register now