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Smell Gas? For gas emergency call 0800 111 999
For gas emergency call 0800 111 999 Smell Gas?

Wales & West Utilities’ team of gas engineers have bid farewell to Blaenrhondda residents and road users as the company has completed work on its £172,000 gas pipe investment scheme.

The company, which has been working in Tydraw Terrace and the surrounding roads since February this year, has been working tirelessly on its investment programme which will keep the gas flowing to homes and businesses and make sure the gas network is fit for the future.

The scheme involved upgrading over 1.3km of old metal pipes to new plastic ones. Now the work is complete, barring any unforeseen circumstances, Wales & West Utilities will not need to work in the area for the next 80 years

Wales & West Utilities Programme Controller for the area, Francis Kirk, managed the work and said:

“We are pleased to have completed this investment scheme and would like to thank local people for their patience whilst we carried out the work.

“We know our gas pipe upgrade work can be disruptive, and we want to thank everyone who lives, works and travels through this area of Blaenrhondda for bearing with us while we did this essential work.”

Wales & West Utilities was recently re-accredited by the Institute of Customer Service (ICS) as achieving its ServiceMark with Distinction. The company has successfully demonstrated meeting the demanding national customer service standard, scoring considerably higher than the utility sector benchmark and more than sector leading companies like Amazon and John Lewis.

The company is also the first gas network to have been recognised for meeting requirements, in line with the exacting British Standard 18477, for its work to help the most vulnerable.

Wales & West Utilities has a team of more than 1000 trained and experienced engineers to help serve the 7.5m people across the south west of England and Wales that rely on its gas emergency and pipeline services. If anyone smells gas, thinks they have a gas leak, or suspects carbon monoxide poisoning, they should call us on 0800 111 999 and our engineers will be there to help, day or night. 

Our team is also working on a multi-million pound, 30-year gas pipe investment programme which began in 2002. Old metal pipes within 30 metres of buildings are being upgraded to new long-lasting plastic pipes with a lifespan of more than 80 years, to make sure homes and businesses continue to receive a safe and reliable gas supply now and in the future.