Warm Home Assistance

Warm Home Assistance Scheme

We want to play our part in tackling fuel poverty. For many homes, a switch to a gas central heating system can improve the energy rating of the home and reduce energy bills significantly. Since our Warm Home Assistance scheme started in October 2009, we have funded more than 15,000 connections to mains gas by offering vouchers towards the cost of a new gas supply to eligible households.

We are committed to connecting at least another 4,000 households through this scheme by 2021. 

We also work with our partners to help all our customers save money on their energy bills through advice and funding towards new central heating systems and home insulation. You can find out more about the partners we work with here.

Changes to the Warm Home Assistance scheme from July 2018

After Ofgem’s review of gas distribution networks fuel poor network extension schemes, the eligibility criteria will be changed from 1 July 2018 to better target fuel poor households.

The criteria changes remove the eligibility if you live in areas chosen for support by the Government, from 1 July 2018 but if we can assess homes in those areas prior to this date we will have up to 12 months to complete the work.

You can find out more about Ofgem’s decision to change the eligibility criteria here.

After the 1 July 2018 people wishing to benefit from a mains gas connection need to  live in a privately owned or rented property and be in receipt of qualifying benefits, or be in fuel poverty: whereby a high percentage of disposable income is spent on household fuel use.

Further information on our Warm Home Assistance scheme is contained in the documents below. If you want to discuss your connection further then please call us or our partner organisations using the following contact numbers:


Wales & West Utilities  Tel: 0800 912 2999
Warm Wales Warm West  Tel: 01656 747623

Warm Home Discount Schemes

There are also government run schemes in the UK offering certain households grants towards home energy efficiency measures, including warm home discounts. You can check if you might be able to receive any of these grants or a warm home discount using the contacts below:

Government run heating and insulation scheme for Wales

A fuel poor scheme for Wales called Nyst/Nest was launched on the 1st April 2011. The scheme manager is British Gas acting on behalf of the Welsh Government. 

For details on the Nyth/Nest scheme please contact Nest on Freephone 0808 808 2244 . Further information about Nest can be found at nest.gov.wales and on wales.gov.uk.

In addition, the Welsh Government also funds an area based energy efficiency improvement scheme in deprived communities known as Arbed. 

Government run heating and insulation scheme for England

For further information and advice please click here.