Priority Customers

Keeping our customers safe and warm is always our top priority, and we have a dedicated team to look after our customers who need this support the most. We are the first gas network to be successfully audited against the exacting British Standard 18477 for the services we provide to the most vulnerable in the communities we serve.  

You can find out more about the support we offer by clicking on the options below - or by contacting our Priority Customer Team on 02920 278558, or email