Upgrading your gas pipes
We’re upgrading your gas pipes to keep you safe and warm for years to come.
Every week, we’re investing millions to make your gas network more reliable and ready for the future.
What to expect
Upgrading your gas pipes
- Your street has a main gas pipe running along it, as well as a smaller pipe that connects gas to your property.
- We’ll be replacing these with longer-lasting plastic pipes. To complete this work we will need to dig holes to get to the gas pipes, turn off your gas, replace the pipes, turn your gas back on, then fill in the holes and tidy up.
- Where possible, we will use the latest engineering methods to reduce the number of holes we dig, as well as the amount of time you will be without gas.
Digging the holes
- Most of the work will take place in the road or footpath. When we are digging in your street, we will put up safety barriers and signs around our work.
- We’ll do everything we can to reduce disruption but you may experience some noise as well as traffic and parking disruption.
- Our barriers may be there for a while depending on how much work we need to do but we will be able to explain more once we arrive.
- Our teams work in all weather helping keep you safe and supplied with gas so please appreciate your patience and understanding while we carry out this essential work.
Turning your gas off and replacing the pipes
- To lay pipe safely we’ll have to turn off your gas so we’ll need to enter your property. We’ll do this first thing in the morning, usually around 8am, but will let you know in advance.
- We may need to come into your property throughout the day. You’ll need to ensure an adult (18+) is there all day to let us in. In some cases, we may need to turn off the meter, usually located on the outside wall. We won’t know until we arrive on site, but we’ll discuss this with you before starting.
Turning your gas back on
- Once the work is complete we will visit every property to safely turn the gas back on. Even if you can’t see us, we will be working up to 8pm to get everyone back on gas.
- If you’re not at home when we get to you, we’ll leave a card with our contact details.
- If we find a fault, we won’t be able to reconnect you until a Gas Safe engineer has carried out checks. We’re not authorised to repair appliances but we will explain what you need to do next.
Filling in the holes
- If we have had to dig holes on your property, we’ll fill them in and replace the patch we’ve removed with turf, seed, tarmac or paving within five working days.
- If you have a concrete imprint drive, our specialist contractors will restore the patch surface so this may take a little longer.
Tidying up
- Where we’re working in longer streets you may see us move up or across the road as we move on to the next stage of the project. We will tidy up after ourselves as we go and before we leave the street.
- It’s also worth being aware that where we’ve used new materials to restore any holes, the new surface may look different from existing older surfaces until it has had time to ‘weather’ or for grass to grow.
You stay warm and happy
We hope you now have a clearer picture of what to expect as we make sure your gas supply is fit for the future. Replacing such an extensive network is a big job, but we’ll keep you informed as we work. Rest assured, we’ll have your new and improved gas network completed as soon as we can.
Award-winning
We have an award-winning track record for customer service, but we don’t take this for granted –and we really value your feedback. Please let us know what you think by filling in the Survey that our engineer gives you or online, because we know that it’s only by listening that we can keep you happy.
