Page 8 - WWU Innovation Report 2019-2020

Case study
RAMP UP
Ramping up
collaboration
MEETING
THE PROJECT DELIVERY TEAM
IN CARDIFF, LEFT TO
Innovation is allowing us to explore how best to support the needs of those in vulnerable circumstances and take a more inclusive approach. This could take the form of new services, data and management practices, technologies or partnerships.
Reducing the impact our essential works have on the public is always at the forefront of discussions at our annual Customer Conference, so when concerns were raised about the ramps we use on our sites, the opportunity to innovate emerged.
RIG“
HT, JO FASHAN, LUCY MASON & JAKE SAMI
Whizz-Kidz is pleased to be
nvolved in the Ramp Up project.
It allows us to share views and experiences on how difficult day-to- day life can be for wheelchair users. We believe it is important for our families to be involved in campaigning for improvements in their community and we are excited to be part of the results.
– Jo Fashan, Associate Director at Whizz-Kidz 8 | Wales & West Utilities Innovation Report 2019/20
i
Need
We learned some of our vulnerable customers can find it hard to navigate around our street works, so we looked for an innovative solution. The problem was that traditional kerb ramps used around street works can create challenges for customers using mobility scooters and wheelchairs.
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