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Utility partnership training to positively impact vulnerable people in North Wales

Posted on: 12/03/2019

More vulnerable people in the North Wales area will be helped by Wales & West Utilities after its partner organisations received training on the vast range of support measures and services available.

The gas emergency and pipeline service linked with partners including Care & Repair Cymru, North Wales Fire and Rescue Service and Warm Wales to educate them on dealing with people in vulnerable situations, whilst also providing them with the latest information on the support measures Wales & West Utilities has to offer, including signing up to the Priority Service Register, raising awareness of Carbon Monoxide safety, low cost gas connections and locking cooker valves, which help people live independently for longer.

Wales & West Utilities, which looks after the pipes that keep the gas flowing to heat homes and power businesses across North Wales has developed partnerships with such organisations to reach the most vulnerable people in society and provide them with better support and improved access to services.

Mike White, Partnerships Manager for Wrexham and Flintshire at North Wales Fire and Rescue Service, attended the event and said:

“Our partnerships are successful and by working together we are helping more people locally find out if they can get additional support regarding home safety, energy efficiency home upgrades and putting vulnerable people on the priority service register.

“This training was great and provided us with updated information that we can immediately share when we’re visiting customers in the community or within their homes.”

Wales & West Utilities offers a range of free services including the Priority Services Register, Warm Home Assistance Scheme as well other initiatives to raise awareness of the dangers of carbon monoxide poisoning. The company was the first gas network to have been recognised for meeting requirements, in line with the prestigious British Standard 18477, for its work to help vulnerable customers.

Nigel Winnan, Customer and Social Obligations Manager at Wales & West Utilities said:

“We’re committed to keeping the gas flowing to keep people in the communities we serve safe and warm. But our partnerships let us support those most in need in other ways – and allow us to reach people that we wouldn’t be able to otherwise. 

“This training enabled all partners to come together for the first time and provided key people working in communities to gain further knowledge of services and the referral processes that are needed to keep people safe in their homes as well as an opportunity for us to get feedback from those organisations on our services.”

Wales & West Utilities, the gas emergency and pipeline service that serves Wales and the south west of England, puts customers at the heart of the business and is rated the top utility company in the UK for customer service. If anyone smells gas, thinks they have a gas leak, or suspects carbon monoxide poisoning, they should call us on 0800 111 999 and our engineers will be there to help, day or night. 

The company also has a multi-million pound, 30-year gas pipe investment programme which began in 2002. Old metal pipes within 30 metres of buildings are being upgraded with new long-lasting plastic pipes with a lifespan of more than 80 years, to make sure homes and businesses continue to receive a safe and reliable gas supply now and in the future.