We are currently experiencing issues with our online payment portal. If you are having difficulties using the portal, please contact our team on 02920 278991 to make a payment over the phone. 

Thank you for your patience while we work to resolve the issue as soon as possible. 

Close alert panel

Wales & West Utilities is reporting good progress in its gas pipe upgrade work in Torquay.

The scheme, which started on 6 January, is essential to keep the gas flowing to heat homes and power businesses so local people are kept safe and warm for generations to come.

In planning the work Wales & West Utilities has worked closely with Torbay Council and it has been agreed that multi-way traffic lights will be in place from 20 January until the scheme completes at the end of February. These traffic lights will be situated on Cadewell Lane, Cadewell Park Road and Newton Road and motorists are urged to allow extra time to complete their travels.

We know that working on roads like this is not ideal, but it really is essential to make sure we keep the gas flowing to homes and businesses in the area, and to make sure the gas network is fit for the future. We’ll be working as safely and as quickly as possible to make sure the work is completed in a timely fashion, while keeping inconvenience to a minimum for local people and road users.

Most of the gas network is underground and out of sight but it plays a central role in the daily lives of people across Torquay and the surrounding areas. Whether it’s heating your home, making the family dinner or having a hot bath, we understand how important it is for your gas supply to be safe and reliable and there when you need it.

This work will not only keep the gas flowing safely and reliably today, it will also help make sure the gas network is fit for the future and can play its part in delivering reliable and affordable green energy.

Wales & West Utilities Programme Controller, Roxanne Whittaker 

Our Customer Service Team is ready to take your call if you have any questions about our work. You can contact them on freephone 0800 912 2999 or enquiries@wwwutilities.co.uk.

Alternatively, you can contact us on Twitter @WWUtilities or Facebook.com/WWUtilities.

Wales & West Utilities, the gas emergency and pipeline service, brings energy to 7.5m people across the south west of England and Wales. If anyone smells gas, thinks they have a gas leak, or suspects carbon monoxide poisoning, they should call us on 0800 111 999 and our engineers will be there to help, day or night.

Our team is also working on a multi-million pound, 30-year gas pipe investment programme which began in 2002. Old metal pipes within 30 metres of buildings are being upgraded to make sure homes and businesses continue to receive a safe and reliable gas supply now and in the future.