Covid-19 Update

Posted on: 05/02/2021

As an energy network, we know you’re relying on us now more than ever to keep you safe and warm at home.

There is no impact on the safe and reliable supply of gas to homes and businesses across Wales and south west England. We are focussed on keeping the gas flowing to your home safely, and responding to gas emergencies. If we do need to visit your home, we’ll ask you a few quick questions about your health before we do:

  • Are you experiencing symptoms of Covid-19 Coronavirus, or in close contact with someone who is?
  • Are you in self isolation?

Please don’t worry about these questions. We will still come and help you – but we want to keep you and our colleagues safe.

As the situation with Covid-19 Coronavirus evolves we’ll keep this web page updated with all the information you need.

What if I have a gas emergency during the Covid-19 pandemic?

Call 0800 111 999 immediately. Before visiting you, we’ll ask you to let us know if you or anyone in your household, is experiencing coronavirus symptoms or self-isolating. Don’t worry, we’ll still come to keep you safe. Before our engineer visits you, they'll wash their hands with soap and water or use hand sanitiser. In your home, they'll wear face coverings and eye protection, and may ask you to open windows and stand in another room while they are working. This is just so we can keep you and our colleagues safe.

Gas pipe upgrade work 

Across Wales and south west England, we're upgrading the gas pipes to keep your gas flowing safely today, while making sure our network is fit for the future. This means your gas supply will be reliable today, and prepares the pipes for green gases like biomethane and hydrogen, so you can heat your home in a green and affordable way long into the future. This is essential work, so is continuing during Coronavirus restrictions. 

To do this work we will need to enter your home. Find out more about how we'll keep you safe here

Working in your home

If our engineers need to visit your home for any reason, they will be taking precautions to protect against Covid-19 Coronavirus. This includes:

  • Washing their hands with soap and water or using hand sanitiser before entering.
  • While in your home, they will wear face coverings and eye protection, and may ask you to open windows and stand in another room while they are working.

Looking after those most in need

If you or anyone you know, have received letters from the NHS or your GP telling you that you're clinically extremely vulnerable to Covid-19 Coronavirus, then you should consider signing up for the Priority Services Register. It provides free additional services if there is a power cut or in the unlikely event of an interruption to your gas supply. You can find out more and sign up here or by calling 0800 912 2999.

For the latest guidance, and more information on how to protect yourself from Covid-19 Coronavirus

UK Government 

Welsh Government