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Smell Gas? For gas emergency call 0800 111 999
For gas emergency call 0800 111 999 Smell Gas?

Wales & West Utilities is shortly starting work to upgrade the gas pipes in Rhuddlan.

Starting on 22 October, the work is essential to keep the gas flowing to heat homes and power businesses in the area and it is anticipated to take six weeks to complete.

Wales & West Utilities has been working closely with Denbighshire County Council to plan the work while keeping disruption to the community to a minimum. To keep the local community, road users and colleagues safe whilst work is ongoing it has been agreed that a road closure will be in place for six weeks on Castle Street between Station Road and Hylas Lane. A diversion route will be clearly signposted.

Wales & West Utilities Operations Controller for the area, Paul Astley, is managing the work and said:

“We know that working on roads like these is not ideal, but it really is essential to make sure we keep the gas flowing to homes and businesses in the area, and to make sure the gas network is fit for the future. We’ll have a team of gas engineers on site throughout the project to make sure our work is completed as safely and as quickly as possible while keeping disruption to a minimum.”

Our Customer Service Team is ready to take your call if you have any questions about our work. You can contact them on freephone 0800 912 2999 or enquiries@wwwutilities.co.uk.

Alternatively, you can contact us on Twitter @WWUtilities or Facebook.com/WWUtilities. 

Wales & West Utilities, the gas emergency and pipeline service that serves Wales and the south west of England, puts customers at the heart of the business and is rated the top utility company in the UK for customer service. If anyone smells gas, thinks they have a gas leak, or suspects carbon monoxide poisoning, they should call us on 0800 111 999 and our engineers will be there to help, day or night. 

The company also has a multi-million pound, 30-year gas pipe investment programme which began in 2002. Old metal pipes within 30 metres of buildings are being replaced with new long-lasting plastic pipes with a lifespan of more than 80 years, to make sure homes and businesses continue to receive a safe and reliable gas supply now and in the future.