Company Reports & Publications | Wales & West Utilities

Our Customer Service Charter (Opens accordion panel)

Wales & West Utilities Customer Charter PDF - 2.0MB (Opens in a new window)
Our Supplier Charter (Opens accordion panel)

Wales & West Utilities Supply Chain Charter DOCX - 1.0MB (Opens in a new window)
Our Performance (Opens accordion panel)

Open sub-folder for Our Business Plan 2013-2021

2013-2021 Business Plan Headlines for Stakeholders PDF - 1.7MB (Opens in a new window)

Executive Overview PDF - 642.0KB (Opens in a new window)

Outputs PDF - 1.1MB (Opens in a new window)

Innovation PDF - 348.1KB (Opens in a new window)

Business Plan Uncertainties PDF - 388.2KB (Opens in a new window)

Stakeholder Engagement PDF - 604.9KB (Opens in a new window)

Asset Strategy PDF - 824.7KB (Opens in a new window)

Environment PDF - 396.9KB (Opens in a new window)

Business Plan Assumptions PDF - 200.7KB (Opens in a new window)

Open sub-folder for Customer Service

2022-23 Customer Satisfactions Survey Results XLSX - 29.0KB (Opens in a new window)

2021-22 Customer Satisfaction Survey Results XLSX - 74.4KB (Opens in a new window)

2020-21 Customer Satisfaction Survey Results XLSX - 61.8KB (Opens in a new window)

2019-20 Customer Satisfaction Survey Results XLSX - 47.6KB (Opens in a new window)

2018-19 Customer Satisfaction Survey Results XLSX - 129.4KB (Opens in a new window)

2017-18 Customer Satisfaction Survey Results PDF - 168.5KB (Opens in a new window)

2016-17 Customer Satisfaction Survey Results PDF - 234.4KB (Opens in a new window)

2015-16 Customer Satisfaction Survey Results PDF - 92.2KB (Opens in a new window)

2014-15 Customer Satisfaction Survey Results PDF - 150.5KB (Opens in a new window)

2013-14 Customer Satisfaction Survey Results PDF - 177.9KB (Opens in a new window)

2022-23 GDN Notice of Rights PDF - 433.9KB (Opens in a new window)

2021-22 GDN Notice of Rights PDF - 414.2KB (Opens in a new window)

2020-21 GDN Notice of Rights PDF - 413.5KB (Opens in a new window)

2019-20 GDN Notice of Rights PDF - 324.6KB (Opens in a new window)

2018-19 GDN Notice of Rights PDF - 245.7KB (Opens in a new window)

2017-18 GDN Notice of Rights PDF - 286.7KB (Opens in a new window)

2016-17 GDN Notice of Rights PDF - 305.0KB (Opens in a new window)

2015-16 GDN Notice of Rights PDF - 296.1KB (Opens in a new window)

2014-15 GDN Notice of Rights PDF - 304.5KB (Opens in a new window)

2013-14 GDN Notice of Rights PDF - 409.1KB (Opens in a new window)

Open sub-folder for Stakeholder Reports

Wales & West Utilities Annual Stakeholder Report 2021-22 PDF - 3.4MB (Opens in a new window)

Wales & West Utilities Discretionary Reward Scheme 2018-2021 PDF - 913.0KB (Opens in a new window)

Wales & West Utilities Stakeholder Engagement Incentive Submission 2020-2021 PDF - 1023.3KB (Opens in a new window)

Wales & West Utilities VCMA Stakeholder Workshop Feedback Report PDF - 795.0KB (Opens in a new window)

Wales & West Utilities Annual Stakeholder Report 2020-21 PDF - 4.9MB (Opens in a new window)

Wales & West Utilities Annual Stakeholder Report 2019-20 PDF - 5.3MB (Opens in a new window)

Wales & West Utilities Adroddiad Blynyddol i Randdeiliaid 2019-2020 PDF - 7.0MB (Opens in a new window)

Wales & West Utilities Annual Stakeholder Report 2018-19 PDF - 5.1MB (Opens in a new window)

Wales & West Utilities Annual Stakeholder Report 2017-18 PDF - 3.6MB (Opens in a new window)

Wales & West Utilities Annual Stakeholder Report 2016-17 PDF - 4.1MB (Opens in a new window)

Wales & West Utilities Annual Stakeholder Report 2016-17 Welsh PDF - 4.6MB (Opens in a new window)

Wales & West Utilities Annual Stakeholder Report 2015-16.pdf PDF - 4.3MB (Opens in a new window)

Wales & West Utilities Adroddiad bylnyddol i randdeiliaid 2015-2016 PDF - 4.2MB (Opens in a new window)

2015-16 Wales & West Utilities RRP Cost and Volumes Tables.xlsx XLSX - 449.8KB (Opens in a new window)

Annual Stakeholder Report 2014-2015 PDF - 49.0MB (Opens in a new window)

2014-15 RRP costs, workload and outputs XLSX - 120.5KB (Opens in a new window)

WWU Stakeholder Report April 2013 to March 2014 PDF - 2.7MB (Opens in a new window)

WWU Stakeholder Report April 2013 to March 2014 Welsh PDF - 2.6MB (Opens in a new window)

Open sub-folder for Regulatory Reporting Pack

2022-23 WWU Strategic Performance Overview PDF - 857.5KB (Opens in a new window)

2022-23 WWU RRP Costs and Volumes Tables XLSX - 151.2KB (Opens in a new window)

2021-22 Wales & West Utilities RRP Strategic Performance Overview PDF - 565.6KB (Opens in a new window)

2021-22 Wales & West Utilities RRP Cost & Volumes Tables XLSX - 99.0KB (Opens in a new window)

2020-21 Wales & West Utilities RRP Strategic Performance Overview PDF - 4.0MB (Opens in a new window)

2020-21 Wales & West Utilities RRP Cost and Volumes Tables XLSX - 172.3KB (Opens in a new window)

2019-2020 Wales & West Utilities RRP Strategic Performance Overview PDF - 11.3MB (Opens in a new window)

2019-2020 Wales & West Utilities RRP Cost and Volumes Tables XLSX - 149.3KB (Opens in a new window)

2018-19 Wales & West Utilities RRP Strategic Performance Overview PDF - 11.0MB (Opens in a new window)

2018-19 Wales & West Utilities RRP Cost and Volumes Tables XLSX - 142.9KB (Opens in a new window)

2017-18 Wales & West Utilities RRP Commentary PDF - 1.7MB (Opens in a new window)

2017-18 Wales & West Utilities RRP Cost and Volumes Tables XLSX - 159.9KB (Opens in a new window)

2016-17 RRP Commentary PDF - 941.8KB (Opens in a new window)

2016-17 Wales & West Utilities RRP Cost and Volumes Tables XLSX - 486.0KB (Opens in a new window)

2015-16 Wales & West Utilities RRP Cost and Volumes Tables XLSX - 449.7KB (Opens in a new window)

Open sub-folder for Regulatory Accounts

RFPR GD2 WWU Commentary 2022-23 PDF - 1.0MB (Opens in a new window)

2022-23 RFPR Tables XLSX - 4.6MB (Opens in a new window)

2021-22 Wales & West Utilities RFPR Tables XLSX - 1.1MB (Opens in a new window)

2021-22 RFPR Commentary PDF - 1.0MB (Opens in a new window)

2020-21 Wales & West Utilities RFPR Tables XLSX - 796.6KB (Opens in a new window)

2020-2021 RFPR Commentary PDF - 227.2KB (Opens in a new window)

2019-20 Wales & West Utilities RFPR Tables XLSX - 789.7KB (Opens in a new window)

2019-2020 RFPR Commentary PDF - 319.3KB (Opens in a new window)

2018-19 Wales & West Utilities RFPR Tables XLSX - 561.2KB (Opens in a new window)

2018-19 RFPR Commentary PDF - 261.1KB (Opens in a new window)

Wales & West Utilities Regulatory Accounts Year Ended 31 March 2018 PDF - 1.2MB (Opens in a new window)

Wales & West Utilities Regulatory Accounts Year Ended 31 March 2017 PDF - 1.5MB (Opens in a new window)

Wales & West Utilities Regulatory Accounts Year Ended 31 March 2016 PDF - 1.2MB (Opens in a new window)

Wales & West Utilities Regulatory Accounts Commentary Year Ended 31st March 2016 PDF - 1.4MB (Opens in a new window)

WWU Regulatory Accounts Year Ended 31st March 2015.pdf PDF - 858.8KB (Opens in a new window)

WWU Regulatory Accounts Year Ended 31st March 2014 PDF - 846.7KB (Opens in a new window)

Copy of 2022-23 WWU RRP Summary Tables.xlsx XLSX - 145.7KB (Opens in a new window)

2022-23 WWU Strategic Performance Commentary.pdf PDF - 814.2KB (Opens in a new window)

Open sub-folder for Statement of Remuneration

Statement of Remuneration and Service Standards 2022/23 PDF - 83.1KB (Opens in a new window)

Statement of Remuneration and Service Standards 2021/22 PDF - 82.3KB (Opens in a new window)

Statement of Remuneration and Service Standards 2020/21 PDF - 345.3KB (Opens in a new window)

Statement of Remuneration and Service Standards 2019/2020 PDF - 180.3KB (Opens in a new window)

Statement of Remuneration and Service Standards 2018/2019 PDF - 144.5KB (Opens in a new window)

Statement of Remuneration and Service Standards 2017/2018 PDF - 140.1KB (Opens in a new window)

Statement of Remuneration and Service Standards 2016/2017 PDF - 140.0KB (Opens in a new window)

Statement of Remuneration and Service Standards 2015/2016 PDF - 141.0KB (Opens in a new window)

Statement of Remuneration and Service Standards 2014/2015 PDF - 136.8KB (Opens in a new window)

Statement of Remuneration and Service Standards 2013/2014 PDF - 138.8KB (Opens in a new window)

Open sub-folder for Cross Sector Infrastructure Interactions

Cross Sector Plant Protection Interaction Report 2023 PDF - 394.4KB (Opens in a new window)

Cross-sector infrastructure interactions - Annual Report 2020 PDF - 643.4KB (Opens in a new window)

Cross-sector infrastructure interactions - Annual Report 2019 PDF - 767.8KB (Opens in a new window)

Cross-sector infrastructure interactions - Annual Report 2018 PDF - 885.2KB (Opens in a new window)

Cross-sector infrastructure interactions - Annual Report 2017 PDF - 832.5KB (Opens in a new window)

Cross-sector infrastructure interactions - Annual Report 2016 PDF - 634.0KB (Opens in a new window)

Open sub-folder for Sustainability

Sustainability Strategy 2023 PDF - 7.9MB (Opens in a new window)

Sustainability Strategy 2023 - Welsh PDF - 5.5MB (Opens in a new window)

Annual Environment Report Summary 2022-23 PDF - 6.6MB (Opens in a new window)

Annual Environmental Report 2022-23 PDF - 6.7MB (Opens in a new window)

Annual Environmental Report 2021-22 PDF - 8.6MB (Opens in a new window)

Biodiversity Action Plan 2022 PDF - 1.8MB (Opens in a new window)

Gas Goes Green - Sustainability Report - Our Commitments 2021 PDF - 5.3MB (Opens in a new window)

Climate Change Adaptation Third Round Report - September 2021 PDF - 960.2KB (Opens in a new window)
Pricing/Charging (Opens accordion panel)

Open sub-folder for Transportation Pricing

Indicative Pricing Notice from 1st April 2024 PDF - 387.5KB (Opens in a new window)

Statement of Charges 2023-24 PDF - 735.5KB (Opens in a new window)

Final Notice of Change to Transportation Charges 2023-24 PDF - 1.1MB (Opens in a new window)

Statement of Charges 2024-25 PDF - 1.5MB (Opens in a new window)

Addendum to WWU Statement of Charges 2022-23 PDF - 187.3KB (Opens in a new window)

Final Notice of Change to Transportation Charges 2024-25 PDF - 1.1MB (Opens in a new window)

WWU Last Resort Supplier Statement 2022-23 PDF - 894.0KB (Opens in a new window)

Indicative Transportation Charges from 1st April 2023 PDF - 532.2KB (Opens in a new window)

WWU Last Resort Supplier Statement 2021-22 PDF - 328.9KB (Opens in a new window)

WWU Statement of Charges 2022-23 PDF - 932.3KB (Opens in a new window)

WWU Final Price notification 2022-23 PDF - 562.4KB (Opens in a new window)

Indicative Transportation Charges from 1st April 2022 PDF - 473.5KB (Opens in a new window)

WWU Last Resort Supplier Statement 2020-2021 PDF - 306.9KB (Opens in a new window)

WWU Statement of Charges 2021-22 PDF - 970.6KB (Opens in a new window)

WWU Final Price notification 2021-22 PDF - 623.0KB (Opens in a new window)

WWU Final Price notification 2020-21 PDF - 759.8KB (Opens in a new window)

WWU Last Resort Supplier Statement 2019-2020 PDF - 325.2KB (Opens in a new window)

WWU Last Resort Supplier Statement 2018-19 PDF - 327.8KB (Opens in a new window)

31 January 2019 Notice of Charges from 1 April 2019 Wales & West Utilities PDF - 714.3KB (Opens in a new window)

Wales & West Utilities Notification of Exit Capacity Charges PDF - 407.2KB (Opens in a new window)

Wales & West Utilities Notice of Change to Date of Exit Capacity Price Reduction PDF - 384.9KB (Opens in a new window)

WWU Final Price notification PUBLISHED PDF - 715.9KB (Opens in a new window)

Indicative Transportation Charges from 1st April 2018 PDF - 663.3KB (Opens in a new window)

2017_18 Charging Statement WWU PDF - 918.6KB (Opens in a new window)

WWU Final price notification 1 April 2017 PDF - 551.9KB (Opens in a new window)

WWU Indicative Transportation Charges from 1st April 2017 FINAL PDF - 504.5KB (Opens in a new window)

Notification of LDZ Transportation Charges from 01 April 16 (Wales & West Utilities) PDF - 475.1KB (Opens in a new window)

2016_17 Charging Statement WWU PDF - 765.6KB (Opens in a new window)

Indicative Transportation Charges from 1st April 2016 PDF - 385.1KB (Opens in a new window)

Indicative Transportation Charges from 1st April 2015 PDF - 96.9KB (Opens in a new window)

WWU April 2015 Statement of Gas Transportation Charges PDF - 436.3KB (Opens in a new window)

Notice of WWU April 15 Transportation Charges 300115 PDF - 343.4KB (Opens in a new window)

WWU April 15 UNC TPD Section V 5.13.1 MOD186 XLS - 289.8KB (Opens in a new window)

Notice of Charges DN Embedded Entry Point 2014-15 PDF - 143.8KB (Opens in a new window)

Open sub-folder for Connection Charges

Connections and other distribution services charges March 2024 PDF - 987.8KB (Opens in a new window)

WWU Connections Business Rules April 2023 DOCX - 1.4MB (Opens in a new window)

Connections and other distribution services charges July 2022 PDF - 987.8KB (Opens in a new window)

4B Principles and Methods Statement for Connection Charging March 2021 PDF - 1.5MB (Opens in a new window)

Open sub-folder for Metering Charges

Metering Charges Statement April 2023 PDF - 568.1KB (Opens in a new window)

Metering Charges Statement May 2022 PDF - 665.1KB (Opens in a new window)
Our Network (Opens accordion panel)

Open sub-folder for Long Term Development Statement

2023 Long Term Development Statement PDF - 4.3MB (Opens in a new window)

2023 Long Term Development Statement Summary PDF - 576.1KB (Opens in a new window)

2022 Long Term Development Statement PDF - 1.6MB (Opens in a new window)

2022 Long Term Development Statement Summary PDF - 341.3KB (Opens in a new window)

2021 Long Term Development Statement Summary PDF - 473.7KB (Opens in a new window)

2021 Long Term Development Statement PDF - 3.0MB (Opens in a new window)

2020 Long Term Development Statement Summary.pdf PDF - 231.7KB (Opens in a new window)

2020 Long Term Development Statement 2020.pdf PDF - 1.4MB (Opens in a new window)

2019 Long Term Development Statement.pdf PDF - 1.5MB (Opens in a new window)

2019 Long Term Development Statement Summary.pdf PDF - 266.4KB (Opens in a new window)

2018 Long Term Development Statement.pdf PDF - 5.2MB (Opens in a new window)

2018 Long Term Development Statement Summary.pdf PDF - 1.4MB (Opens in a new window)

2017 Long Term Development Statement.pdf PDF - 1.5MB (Opens in a new window)

2017 Long Term Development Statement Summary.pdf PDF - 225.5KB (Opens in a new window)

2016 Long Term Development Statement Summary.pdf PDF - 311.1KB (Opens in a new window)

2016 Long Term Development Statement PDF - 1.5MB (Opens in a new window)

2015 Long Term Development Statement.pdf PDF - 1.6MB (Opens in a new window)

2015 Long Term Development Statement Summary.pdf PDF - 592.1KB (Opens in a new window)

2014 Long Term Development Statement.pdf PDF - 2.1MB (Opens in a new window)

2014 Long Term Development Statement Summary.pdf PDF - 76.0KB (Opens in a new window)

Open sub-folder for System Management

Procurement of Constraint Management Services 2019-20 PDF - 382.8KB (Opens in a new window)

Constraint Management Principles Statement PDF - 77.0KB (Opens in a new window)

WWU Constraint Management Services Procurement Guidelines PDF - 94.0KB (Opens in a new window)

Open sub-folder for Innovation

Part B3 - Innovation PDF - 348.1KB (Opens in a new window)

Innovation Strategy Report 2013-14 PDF - 2.6MB (Opens in a new window)

Innovation Strategy Report 2014-15 PDF - 4.5MB (Opens in a new window)

Open sub-folder for Shrinkage and Leakage

Wales & West Utilities Actual LDZ Shrinkage and Leakage Report 2022-2023 PDF - 151.4KB (Opens in a new window)

Wales & West Utilities Actual LDZ Shrinkage and Leakage Report 2021-2022 PDF - 244.0KB (Opens in a new window)

WWU LDZ Final Shrinkage Proposals 2020-21 PDF - 275.9KB (Opens in a new window)

WWU Actual LDZ Shrinkage and Leakage Report 2020-21 PDF - 242.9KB (Opens in a new window)

Wales & West Utilities LDZ Final Shrinkage Proposals 2021-22 PDF - 212.8KB (Opens in a new window)

WWU Actual LDZ Shrinkage and Leakage Report 2019-2020 PDF - 334.7KB (Opens in a new window)

WWU Actual LDZ Shrinkage and Leakage Report 2018-19 PDF - 181.7KB (Opens in a new window)

WWU Actual LDZ Shrinkage and Leakage Report 2017-18 PDF - 181.5KB (Opens in a new window)

WWU LDZ Final Shrinkage Quantity Proposals 2018-19 PDF - 212.1KB (Opens in a new window)

WWU LDZ Initial Shrinkage Quantity Proposals 2018-19 PDF - 233.0KB (Opens in a new window)

WWU Actual LDZ Shrinkage and Leakage Report 2016-17 PDF - 265.9KB (Opens in a new window)

2016-17 WWU Report on Actual Shrinkage and Leakage Gas PDF - 265.7KB (Opens in a new window)

Wales & West Utilities Final Shrinkage Quantity Proposals 2017-18 PDF - 116.1KB (Opens in a new window)

Wales & West Utilities Initial Shrinkage Quantity Proposals 2017-18 PDF - 294.1KB (Opens in a new window)

WWU Actual LDZ Shrinkage and Leakage Report 2015-16 PDF - 108.4KB (Opens in a new window)

LDZ Energy Loss Final Proposals 2016-17 PDF - 394.4KB (Opens in a new window)

LDZ Energy Loss Initial Proposals 2016-17 PDF - 322.4KB (Opens in a new window)

LDZ Energy Loss Final Proposals 2014-15 PDF - 339.0KB (Opens in a new window)

LDZ Energy Loss Initial Proposals 2014-15 PDF - 210.0KB (Opens in a new window)

LDZ Energy Loss Final Proposals 2013-14 PDF - 91.3KB (Opens in a new window)

WWU Actual LDZ Shrinkage and Leakage Report 2014-15 PDF - 101.8KB (Opens in a new window)

LDZ Energy Loss - Final Proposals 2015-16 PDF - 230.5KB (Opens in a new window)

LDZ Energy Loss - Initial Proposals 2015-16 PDF - 231.2KB (Opens in a new window)

WWU Actual LDZ Shrinkage and Leakage Report 2013-14 PDF - 110.5KB (Opens in a new window)

Open sub-folder for Gas Illegally Taken

WWU Statement on Reasonable Endeavours for Illegally Taken Gas PDF - 103.8KB (Opens in a new window)

Open sub-folder for Distributed Gas

WWU Distributed Gas Information Strategy PDF - 60.4KB (Opens in a new window)

Network Entry Agreement for Biomethane below 7 bar - Generic PDF - 384.6KB (Opens in a new window)

WWU Distributed Gas Connections Guide PDF - 230.1KB (Opens in a new window)

Open sub-folder for Compliance

WWU Separation Compliance Statement PDF - 97.6KB (Opens in a new window)

Open sub-folder for The Future of Energy

Cornwall: The Heat, Light & Power Simulator PDF - 738.8KB (Opens in a new window)

On the road to a green energy UK PDF - 1.8MB (Opens in a new window)

Open sub-folder for Digitalisation Strategy

Wales & West Utilities' Digitalisation Strategy March 2022 PDF - 796.7KB (Opens in a new window)

Wales & West Utilities' Digitalisation Strategy Action Plan March 2022 XLSX - 24.9KB (Opens in a new window)

Wales & West Utilities Digitalisation Strategy Action Plan June 2021 XLSX - 24.1KB (Opens in a new window)

Wales & West Utilities Digitalisation Strategy December 2020 PDF - 783.7KB (Opens in a new window)

Wales & West Utilities Digitalisation Strategy Action Plan December 2020 XLSX - 19.1KB (Opens in a new window)

Wales & West Utilities Digitalisation Strategy 2019 PDF - 433.8KB (Opens in a new window)

Open sub-folder for Biodiversity

Protecting & Enhancing Biodiversity - Our Biodiversity Plan 2019-20 PDF - 1.1MB (Opens in a new window)

Open sub-folder for Exit Capacity Planning

WWU ECPG Methodology Statement 2024 PDF - 500.4KB (Opens in a new window)

WWU Network Topologies 2023 - Redacted PDF - 189.0KB (Opens in a new window)

WWU ECPG Methodology Statement 2023 PDF - 687.7KB (Opens in a new window)

WWU ECP Outcomes Report 2022 - Redacted PDF - 646.3KB (Opens in a new window)

WWU Network Topologies 2022 PDF - 189.0KB (Opens in a new window)

WWU ECPG Methodology Statement 2022 PDF - 434.3KB (Opens in a new window)

WWU ECPG Methodology Statement 2021 PDF - 435.7KB (Opens in a new window)

2021 Exit Capacity Planning Report 2021 Redacted PDF - 355.2KB (Opens in a new window)

WWU Network Topologies 2021 PDF - 189.1KB (Opens in a new window)

WWU ECP Outcomes Report 2023 - Redacted PDF - 1.2MB (Opens in a new window)
Reopener Applications (Opens accordion panel)

Open sub-folder for Non-operational IT Capex Re-opener

WWU-Cat.1 - Non-operational IT Business Case Category 1 - Data Best Practice REDACTED PDF - 761.2KB (Opens in a new window)

WWU-Cat.3 - Non-operational IT Business Case Category 3 - National Telecoms Industry Changes REDACTED PDF - 715.2KB (Opens in a new window)

WWU-ES - Non-operational IT Business Case - Executive Summary REDACTED PDF - 226.4KB (Opens in a new window)

WWU HyPentref Submission - Public PDF - 4.9MB (Opens in a new window)

WWU NLLR Re-opener Executive Summary.pdf PDF - 346.5KB (Opens in a new window)

WWU NLLR Re-opener Executive Summary.pdf PDF - 346.5KB (Opens in a new window)

diversions-and-loss-of-development-re-opener.pdf PDF - 1.1MB (Opens in a new window)
Industry Codes (Opens accordion panel)

Open sub-folder for Uniform Network Code (UNC)

WWU Network Code PDF - 13.4KB (Opens in a new window)

Summary of the Uniform Network Code PDF - 405.0KB (Opens in a new window)

WWU LDZ Shrinkage Assessment and Adjustment for the period 1 Apr 13 to 31 Mar 14 PDF - 328.1KB (Opens in a new window)

WWU LDZ Shrinkage Assessment and Adjustment for the period 1 Apr 14 to 31 Mar 15 PDF - 333.5KB (Opens in a new window)
Responses to Consultations (Opens accordion panel)

Wales & West Utilities RIIO-3 Sector Specific Methodology Consultation Response March 2024 PDF - 1.1MB (Opens in a new window)

Wales & West Utilities Draft Determination Response September 2020 PDF - 1.7MB (Opens in a new window)

Wales & West Utilities RIIO 2 sector specific consultation response March 2019 PDF - 1.2MB (Opens in a new window)

Wales & West Utilities Response to RIIO 2 Framework Open Letter Sept 2017 PDF - 495.2KB (Opens in a new window)

Wales & West Utilities Customer Engagement Group Draft Determination Response September 2020 PDF - 102.3KB (Opens in a new window)
Terms and Conditions (Opens accordion panel)

Standard Terms and Conditions for Purchase January 2020 PDF - 211.5KB (Opens in a new window)

Terms & Conditions for Siteworks PDF - 371.2KB (Opens in a new window)
Our Policies (Opens accordion panel)

WWU Modern Slavery Statement 1 April 2022 - 31 March 2023 PDF - 3.2MB (Opens in a new window)

WWU Modern Slavery Statement 1 April 2021-31 March 2022 PDF - 2.8MB (Opens in a new window)

WWU Modern Slavery Statement 1 April 2020 to 31 March 2021 PDF - 170.0KB (Opens in a new window)

WWU Modern Slavery Statement 2019-20 PDF - 71.3KB (Opens in a new window)

WWU Modern Slavery Statement 1 April 2018 to 31 March 2019 PDF - 95.4KB (Opens in a new window)

WWU Group Modern Slavery Act Transparency Statement 2018-2019 PDF - 143.1KB (Opens in a new window)

Modern Slavery Act PDF - 225.1KB (Opens in a new window)

Drug & Alcohol Policy PDF - 310.0KB (Opens in a new window)

Corporate Social Responsibility Policy PDF - 484.2KB (Opens in a new window)

Polisi'r Gymraeg PDF - 287.3KB (Opens in a new window)

Welsh language policy PDF - 194.1KB (Opens in a new window)
Gender Pay Reporting (Opens accordion panel)

Gender Pay Gap Report Statement 2024 PDF - 78.4KB (Opens in a new window)

Gender Pay Gap Report 2022-23 PDF - 4.1MB (Opens in a new window)

Gender Pay Gap Report 2022 PDF - 6.7MB (Opens in a new window)

Gender Pay Gap Report 2021 PDF - 4.7MB (Opens in a new window)

Gender Pay Gap Report 2019 PDF - 1.8MB (Opens in a new window)

Gender Pay Gap Report 2018 PDF - 574.1KB (Opens in a new window)

Gender Pay Gap Report 2017 PDF - 240.2KB (Opens in a new window)
Our Tax Strategy (Opens accordion panel)

Wales & West Utilities Tax Strategy 2024 PDF - 134.6KB (Opens in a new window)

Many of our partners publish documents that also may be of interest to you, see the links below:

Ofgem
Innovation
Shrinkage and Leakage Smart Metering Report
Leakage Model Modification Consultations
Joint Governance Arrangements Agreements
Uniform Network Code
Credit Risk Management Transportation Rules
Agency Services Agreement
Supply Point Administration Agreement
Smart Energy Code
Sector Skills Strategy

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