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Customer Engagement Group


Our Customer Engagement Group (CEG), which is independent of both us and of our regulator, Ofgem, has scrutinised our plans for investment for the future, customer service and social obligations, environment, and how we will prepare the gas network for the future while keeping customers’ bills as low as possible. 

Working alongside our ongoing and extensive programme of engagement with both customers and other stakeholders, our Customer Engagement Group has robustly challenged our plans and proposals. Their views will help Ofgem to understand how our business plans reflect and meet the needs of our stakeholders.


Our group is chaired by Dr. Mike Brooker, formerly Managing Director of Dwr Cymru Welsh Water. He also served as a board member of water regulator Ofwat, where he worked to create a balanced regulatory framework that protects consumer interests.

To make sure the group reflects the views of communities from across Wales and the south west of England, Dr Brooker is joined by 7 other members’ representing different customers and stakeholders, with specialisms in communications and engagement, business, supporting vulnerable customers and research.

Click below to find out who’s who on our Customer Engagement Group.

Meet the team


Our Customer Engagement Group published a detailed report on our Business Plan. You can read it below.