Customer Engagement Group


Our independent Customer Engagement Group (CEG), continues its role challenging our stakeholder engagement planning and delivery. We found real value in this approach as we planned for this current price control period, so continued to evolve its purpose. This is rooted in our commitment to making sure key decisions take account of customer and stakeholder feedback and best reflect their needs.

The role of our CEG includes:

  • Challenging us to respond to strategic business opportunities and future energy sector risks
  • Evaluating engagement robustness to make sure it reflects best practice
  • Encouraging us to deliver better customer and stakeholder outcomes by pushing our Business Plan commitments


Our group is chaired by Sian Callaghan, Communications Consultant and experienced Non-Executive Director, who has extensive experience of Corporate Communications in highly regulated industries. Sian has held senior positions at Centrica/British Gas, and the Office for National Statistics. 

To reflect the views of communities from across Wales and the south west of England, Sian is joined by 6 other members’ representing different customers and stakeholders, with specialisms in communications and engagement, business, safeguarding vulnerable customers and research.

Click below to find out who’s who on our Customer Engagement Group.

Meet the team

CEG Reports

Our Customer Engagement Group published a detailed report on our Business Plan. You can read it below.