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Can you DIG it?

We bring the gas to homes and businesses across Wales and the South West of England. We invest money, time and effort every year to make sure our pipelines are protected – but the biggest danger to our network is you.

D is for Dial

Digging can be dangerous. Hit a gas pipe and you might cause a gas leak, a fire or explosion. So phone us first on 029 2027 8912 or email dig@wwutilities.co.uk

  • You can find out where our pipes are.
  • You need to give us 10 working days’ notice before you start working

I is for Investigate

It’s the only way to stay safe 

  • Before you start work, you must get a copy of our up-to-date gas plans and General Conditions and keep them with you on site.
  • Use our online mapping service to find the mains pipes under your land.
  • Working near a medium-, or intermediate- or high-pressure gas pipe?You might need a site visit – call us so we can arrange it.
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  • Plan ahead – we need at least 10 days’ notice for a site visit.
  • You’ll also need our publication ‘SSW22 Safe working in the vicinity of high-pressure pipelines and associated installations’.
  • Remember, you can’t work on a Wales & West Utilities wayleave or easement (land which we have rights over to maintain our gas network) without written permission.
  • And you can’t work near or move heavy equipment over any gas pipeline until all our conditions have been met and we agree your method of working.
  • Watch our safety video 'Plant Protection'. This offers more in depth information on our Plant Protection process and outlines safety information relating to excavating and working near our plant.

G is for Go ahead

  • Make sure you have our up-to-date gas plans on site.
  • Need extra advice? Call our Plant Protection team on 029 2027 8912 or email dig@wwutilities.co.uk
  • Use cable- and pipe-locating devices.
  • Use safe digging practices, taking every precaution to avoid damaging gas pipes, damaging yourself and damaging your bank balance. You will be billed for any costs if something goes wrong.
  • If in doubt, phone us again. We’re happy to help.