1. The Promoter
The promoter is: Wales & West Utilities Limited of Wales & West House, Spooner Close, Celtic Springs, Newport, NP10 8FZ.
2. The Promotion
2.1 The title of the survey and prize draw is Wales & West Utilities Consultation survey and prize draw
2.2 On completion of the consultation survey you will be directed to a prize draw.
3. How to enter
3.1 The survey and prize draw will run from 00.01 on 16 May 2018 (the "Opening Date") to 23.59 on 17 August 2018 (the "Closing Date") inclusive.
3.2 All prize draw entries must be received by the Promoter by no later than;
(a) 23.59 on Friday for weekly prize draws; and
(b) 23.59 on the Closing Date for the overall prize draw.
(c) All prize draw entries received after the Closing Date are automatically disqualified.
3.3 You can enter the prize draw by:
(a) submitting the online entry form provided on our online portal pipeuponline.co.uk;
(b) submitting the online entry form provided on Facebook Chatbot;
by the time specified in paragraph 3.2 above.
3.4 No purchase is necessary and there is no charge to register for use of the website.
3.5 The entrant is the person whose name is identified on the mode of entry.
3.6 The Promoter will not accept responsibility for prize draw entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for Example, as a result of any, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
3.7 By submitting a prize draw entry, you are agreeing to be bound by these terms and conditions.
3.8 The prize draw entries will be randomly selected.
4.1 The prize draw is only open to all residents in Wales & West Utilities operating area aged 18 years or over except employees of the Promoter.
4.2 In entering the prize draw, you confirm that you are eligible to do so and eligible to claim any prize you may win. The Promoter may require you to provide proof that you are eligible to enter the prize draw.
4.3 The Promoter will not accept prize draw entries that are:
(a) automatically generated by computer;
(b) completed by third parties or in bulk; or
4.4 There is a limit of one entry to the prize draw per person. There is a maximum of one prize per person. Entries on behalf of another person will not be accepted and joint submissions are not allowed.
4.5 The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize draw.
4.6 Prize draw entries cannot be returned.
5. The prize
5.1 The prizes are:
(a) A weekly draw to win a £100 Amazon voucher (total of 13 to be won);
(b) An overall draw to win 1 £500 Virgin Experience Gift Card (a total of one (1) to be won after the Closing Date from all entries received from the Opening Date to the Closing Date).
5.2 Prizes are subject to availability. There is no cash alternative for the prize. The Promoter reserves the right to substitute the prize with a prize of equal or greater value.
5.3 The prize is not negotiable or transferable.
5.4 Depending on the mode of entry specified in paragraph 3.3 above, the winners will be notified by Facebook direct message, by email or by telephone. In order to claim the prize you must provide us with you address for the sole purpose of sending you the prize.
5.5 Third party terms and conditions apply to the prizes where applicable.
6. Winner announcement
6.1 The winner of the
(a) weekly prize in the prize draw will be announced in on Wales & West Utilities social media channels (Facebook and Twitter) on Tuesdays and
(b) overall prize in the prize draw will be announced in on Wales & West Utilities social media channels (Facebook and Twitter) on 21 August 2018. (Announcement Date).
6.2 The decision of the Promoter is final and no correspondence or discussion will be entered into.
6.3 The Promoter will contact the winner personally as soon as practicable after the Announcement Date, using the telephone number or email address provided with the prize draw entry.
6.4 The Promoter will send the name and county of the winner to anyone who writes within one month after the Closing Date of the prize draw requesting details of the winner and who encloses a self-addressed envelope to the address set out in condition 1.
7. Claiming the prize
7.1 Please allow 7 days for delivery of the prize.
7.2 The prize may not be claimed by a third party on your behalf.
7.3 The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available, or has not claimed their prize within 7 days of the Announcement Date, the Promoter reserves the right to offer the prize to the next randomly selected entrant from the correct entries that were received before the Closing Date.
8. Limitation of liability
8.1 Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
8.2 Subject to the paragraph 8.1 above, the Promoter will not be responsible for (and will have no liability in connection with) acts, omissions and occurrences beyond the Promoter’s reasonable control, including but not limited to:
(a) any postponement or cancellation of the prize draw;
(b) any changes to prizes or the way in which they can be used;
(c) damage, loss, injury suffered by any entrant entering the prize draw or as a result of accepting any prize;
(d) problems with the allotment or dispatch of prizes (such as prizes failing to reach the intended recipient); and (e) any act, omission or default of any third party Supplier.
8.3 This prize draw is in no way sponsored, endorsed or administered by, or associated with Facebook. By entering, you acknowledge that Facebook bears no responsibility for this prize draw and, to the maximum extent permitted by law, you release Facebook from any liability whatsoever in connection with this prize draw.
8.4 If this prize draw is unable to run as planned due to computer virus, network/technical/communications failure, tampering or any cause beyond the Promoter’s reasonable control, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion or invalidate any affected entries (subject to any written directions given under applicable law) and accepts no liability for these events.
9. Data protection and publicity
9.1 If you are the winner of the prize draw, you agree that the Promoter may use your name, image and town or county of residence to announce the winner of this prize draw and for any other reasonable and related promotional purposes.
9.2 You further agree to participate in any reasonable publicity required by the Promoter.
9.3 By entering the prize draw, you agree that any personal information provided by you with the prize draw entry may be held and used only by the Promoter or its agents and suppliers to administer the prize draw. The personal information you supply to the Promoter will be kept for the duration of this prize draw and will be deleted within 3 months of the final prize draw. The Promoter will not share any information provided under the prize draw to third parties.
10.1 If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the prize draw.
10.2 The Promoter reserves the right to hold void, suspend, cancel, or amend the prize draw where it becomes necessary to do so.
10.3 These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.
You might not know us, but we’re already closely connected.
We’re the people who look after the pipes that keep the gas flowing to homes and businesses throughout Wales and South West England.
So whether we’re heating your home or powering your business, today we want to get even closer. We want to hear what’s most important to you. It’s your chance to shape the future of your gas network and the services we provide.
What is the most important to you? Energy that is: