Emergency services working together to deliver for North Wales residents
A partnership between Wales & West Utilities and North Wales Fire & Rescue Service is helping to raise awareness of the support that people can receive.
Wales & West Utilities, the gas emergency and pipeline service across north Wales, has strengthened its links with the local fire and rescue service and now, working in partnership they are working to raise awareness of the support that they can provide.
As part of its ‘Safe and Well’ visits, North Wales Fire & Rescue Service will be providing key information on how to keep yourself and your family safe from the silent killer, carbon monoxide. The fire and rescue service will also be able to give the people it visits information on other ways Wales & West Utilities can support those most in need, including signing people up to the Priority Services Register, connecting them to the gas network through the Warm Home Assistance scheme and installing Gas Isolation Valves to help older people stay in their homes for longer.
Paul Scott, Head of Community Safety, said:
“We’re proud to be working with Wales & West Utilities to help ensure people have information to keep them as safe as possible from the dangers of carbon monoxide. Carbon monoxide poisoning can be fatal or cause permanent damage to your health. CO is produced when carbon fuels don't burn completely - it has no smell or taste and, in large quantities, it can kill very quickly.
"By ensuring that all fuel burning appliances and associated flues are maintained and serviced in accordance with the manufacturer's instructions, chimneys are swept and inspected regularly and that an audible CO alarm is fitted, we can help protect ourselves and our families from the dangers of carbon monoxide."
Sarah Hopkins, People & Engagement Director at Wales & West Utilities said:
“As a values-based business we’re keen to work with partners that share our way of doing things and our priorities of customer service and safety, so we’re delighted to be working with North Wales Fire & Rescue Service. We recently met the exacting British Standard 18477 for our work in supporting vulnerable customers but there is always more we can do, and partnerships are a key way we can help deliver for those who need us most right across the communities we serve.”
Wales & West Utilities, the gas emergency and pipeline service that serves Wales and the south west of England, puts customers at the heart of the business and is rated the top utility company in the UK for customer service. If anyone smells gas, thinks they have a gas leak, or suspects carbon monoxide poisoning, they should call us on 0800 111 999 and our engineers will be there to help, day or night.
The company also has a multi-million pound, 30-year gas pipe investment programme which began in 2002. Old metal pipes within 30 metres of buildings are being replaced with new long-lasting plastic pipes with a lifespan of more than 80 years, to make sure homes and businesses continue to receive a safe and reliable gas supply now and in the future.