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Customer Services

Customer Services Responsibility

Our dedicated customer service agents keep our customers happy by providing a high quality, professional service.

Customer Services

When you call our customer service team, you'll be speaking to a friendly face in our head office in Newport. Here, our small but hardworking team receives over 110,000 calls and over 30,000 emails a year. We also respond to your text messages and contacts through social media.

The most common reasons for people getting in touch include:-

  • To apply for a new gas supply
  • To ask about moving a gas meter or gas pipe
  • To check if a pipe is live or dead
  • To ask about our gas maintenance work in the street / why we're digging up the road again
  • To carry out a safety check on a gas pipe/meter installation
  • To ask our team to register a customer on the Priority Services Register with their gas supplier on their behalf 

Our agents will do as much as they can to help you but where they can’t, they will put you in touch with someone who can.

Customer Services Awards

Did you know that three of our agents have either been shortlisted for or won the title of “Customer Service Representative of the Year” at the prestigious Welsh Contact Centre Awards for the last three years in a row? We're proud of that.

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