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About us

We are Wales & West Utilities

Every day at Wales & West Utilities, our team of more than 1,300 skilled and dedicated colleagues do their very best to keep our 7.5 million customers safe and warm, with gas connections and a gas supply they can rely on combined with a level of service they can trust.

We don’t sell gas; instead we use our extensive network of pipes to transport gas to homes and businesses throughout Wales and the south west of England. We respond to gas emergencies, and we invest £2m every week across our network, connecting new homes and businesses, and upgrading old metal gas pipes to new plastic ones so the communities we serve receive a safe and reliable gas supply for generations to come. 

We launched Wales & West Utilities in 2005, and since then we have worked hard to build our impressive and established reputation for delivering excellent customer service with safety, reliability and value for money at the heart of everything we do.

We are there for our customers 24 hours a day, 365 days a year – it’s a vital service and one that we are extremely proud to deliver.

Where we work 

We own and maintain more than 35,000 kilometres of gas pipes – enough to stretch from the UK to New Zealand and back again! Using those pipes – most of which lie hidden beneath your feet - we supply gas to around 2.5 million households and businesses, serving a population of 7.5 million people. We cover an area that stretches from Wrexham to Redruth, from the mountains of North Wales to the cliff tops of Cornwall. The area we serve is a mixture of cities, towns, villages and open countryside. Of course we’re biased, but we think they're some of the most beautiful places in the world.